FAQs

How can I learn more and become a WTTC member?

If you'd like to learn more about becoming a WTTC member then you can do so via our WTTC membership page.

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How soon after purchase will I receive the report?

When purchasing a report, you will have the ability to download the report immediately after confirmation of purchase. The order confirmation screen will provide you with all the necessary downloadable files you have purchased.

I'd like to submit a report, how do I do that?

It is possible to submit a report directly through the Research Hub. To do this, follow this link to the submission form.

I can't find the right report, what do I do?

If you are unable to find the report you are interested in, please submit a Content Enquiry request using our Contact form here.

What type of reports are available?

We publish reports on a wide variety of Travel & Tourism related topics. This includes the annual Economic Impact Research report for 185 economies and 26 regions, sub-regions, and economic and geographic groups. Other data-driven reports include the Environment & Social Research and Cities’ Economic Impact. We also publish thought leadership content on key issues such as travel facilitation, future of work, and sustainable growth.

How do I access previous purchases?

To access a previous purchase, you will need to download the file from the email you were sent when you purchased the report. It is not currently possible to access previous purchases from your Research Hub account.

Once purchased, can I speak to someone to ask follow-up questions?

If you have a question about the content of a report, please submit a Content Enquiry request using our Contact form here.

What is your methodology?

Each report has its own methodology. The methodology report for the annual Economic Impact Research is available here. For the methodology behind other reports, please submit a Content Enquiry request using our Contact form here.

What format are the reports in?

Our reports are generally downloaded as secure PDF documents, although this may vary.

What is the difference between the factsheets and the full report for the annual Economic Impact Research?

The full report provides more detailed data than the factsheets, such as:
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- Contribution to GDP and jobs at a direct and total level

- Historical data for the previous 7 years

- Additional data on indicators such as leisure and business spending

- Additional indicators such as Travel & Tourism's capital investment and government investment

- Ranking tables for many indicators to allow comparison to other economies / regions

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Can I get access to Economic Impact Research that has been published in previous years?

Economic Impact Research from previous years is not available. Every year the data in the research is updated, including for previous years, as new official figures become available. This renders some of the data in the previous reports inaccurate. However, updated historical figures are included in the latest reports.

What sources does the Economic Impact Research content come from?

The data for the annual Economic Impact Research is provided by Oxford Economics, who use a variety of official sources, a list of which can be found here.

When is the new version of the Economic Impact Research report going to be published?

Our annual Economic Impact Research report is typically released in April / May.

Is this the latest version of the report?

All Economic Impact Research reports available on the Research Hub will be the latest versions.

I'm not a member of WTTC, how can I create an account on the Research Hub?

To create an account on the Research Hub, select the 'Sign Up' link on the login screen and complete the registration form. Once this form has been completed, you will gain instant access to the Research Hub and will be able to purchase reports.

I've forgotten my password, how do I reset it?

To reset your password, click the 'Forgot Password?' link on the Research Hub login screen. From here, you will be prompted to enter your email address. Once you've done this you will be sent a reset code which you will need to enter on the Research Hub along with a new password.

I see "There was an error processing your purchase" when trying to complete my order

Sometimes you may see an error saying "There was an error processing your purchase". In these situations we've found the best thing to do is to either clear your cache and cookies, visiting the Research Hub using "Incognito" mode, or using a different browser and then trying to complete your order again.

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If this still doesn't resolve the issue for you then please contact us on support@wttc.org and we'll assist as soon as we can.

Is my purchase secure?

Yes, Stripe is used to handle all payments. Information regarding Stripe's payment security policies can be found here.

Can I have a refund?

Please be sure to read all available information about a report before you place your order. Due to the nature of the information being sold, we unfortunately cannot refund the purchase of products once they have been downloaded.

Do you offer discounts for academics and NGOs?

No, we are not currently offering discounts to academics and NGOs.

I am a student, can I receive a report for free?

No, we are not currently offering reports to students for free.

Is there a discount for multiple purchases?

No, we are not currently offering discounts for multiple purchases.

I think my company has a WTTC membership, do I have to pay for reports?

No, reports are free of charge for all World Travel and Tourism Council members.

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Members please note, that once you've created your Research Hub account you will need to request your membership to be upgraded via your WTTC account representative.

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I have a problem with processing the payment, what do I do?

These situations are rare. However, if this does happen to you and the payment gateway fails to verify your card information you will receive a notification. In our experience, billing address mismatch is the most common payment-related issue, closely followed by credit limits already being reached.
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If you experience any issues please don't hesitate to get in touch with us by submitting a billing enquiry here and we will look into it.

What types of payment are accepted?

Your payment will be processed securely by the credible payment processing platform Stripe. You will have immediate access to the report(s) purchased. We accept Visa, MasterCard and American Express.

Will I receive an invoice?

Yes, you will receive an electronic receipt via email immediately after your purchase.

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How do I purchase a report?

Select the report you wish to purchase, add it to your cart and continue through to the checkout. Enter your billing and payment details and complete your order. The report will then download to your desktop and a PDF copy will be emailed to.

Get in touch

Do you have questions or need to report an issue with the product or service? Get in touch with us.