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World Travel and Tourism Council is committed to protecting your privacy.
We recognise our obligation to keep personal information secure and believe it is important for our partners, Members, website users, and other individuals to know how we treat their personal information.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By visiting our website or otherwise providing data to us you are accepting and consenting to the practices described in this policy.
Here are some of the key changes we made on 25 May 2018, when the European Union General Data Protection Regulation (“GDPR”) came into effect:
We are the World Travel & Tourism Council (“WTTC”), a membership organisation founded by, and existing to serve companies and institutions engaged in or with the economic sector of Travel & Tourism. We are headquartered in the United Kingdom and incorporated as a Private company limited by guarantee without share capital, company number 02506591. Our registered office address is The Harlequin Building, 65 Southwark Street, London, SE1 0HR, U.K.
WTTC is registered as a Data Controller with the UK Information Commissioner’s Office (“ICO”), which is an independent public body sponsored by the Department for Digital, Culture, Media and Sport of the UK Government. The representative of the Data Controller can be contacted by organisations with questions about any aspect of our handling of data privacy, by email at firstname.lastname@example.org, by telephone at +44 (0) 20 7481 8007, or in writing to the company registered address.
We collect information directly from individuals when they voluntarily submit their personal information to us by filling in forms (on our website or otherwise), or by corresponding with us by phone, email or otherwise.
This includes information you provide when you apply for Membership, register to attend an event, request information, participate in a competition, promotion or survey or in discussion boards on our website.
The information you give us may include your name, address, email address, phone number, company name and address, alternative contact details (e.g. those of a family member or secretary), photograph and financial and information.
At certain parts of our website, we may provide the opportunity for users to send an e-mail to us which may contain their personal data.
When this sort of information is collected we will provide the reason for collecting the information and how the information will be used.
With regard to each of your visits to our website we may automatically collect the following:
If you work for or are otherwise engaged with a company or institution in which WTTC has a legitimate interest, we may collect personal data about you from friends, colleagues or from information in the public domain to contact you. When we do so we will tell you the source of the personal data and give you the option to withdraw consent for further processing.
We may also capture personal data when you attend an event hosted by us via photograph, video or audio footage taken.
Our website uses “cookies” to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
To gather analytics and usage data.
Examples of usage data collected includes the type of Internet browser you are using and the domain name of the web website from which you linked to the website
Our website also uses third party requests to gather analytics and usage data for the website or to allow you to share certain pieces of our content on your social media accounts.
Most browsers allow you to refuse to accept cookies by adjusting your browser settings. For example:
Please keep in mind that blocking cookies may have a negative impact upon the usability of many websites and if you block cookies, you may not be able to use all the features on the website. In Google Chrome, you'll see a blocked cookie icon in the address bar to warn you whenever a cookie has been blocked.
You can delete cookies already stored on your computer by clearing your browsing data. For example:
We use information held about you in the following ways:
1. Information collected from you. We will use this information:
2. Information we collect about you. We will use this information:
In summary, where we collect your personal data, we’ll only process it:
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may communicate your information to selected third parties including:
The data that we collect from you may be transferred to countries other than the country you live in, where it may be processed by staff who work for us or for one of our suppliers. These countries may have laws different to what you’re used to. However, when we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like New Zealand), or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties).
World Travel and Tourism Council maintains strict physical, electronic and administrative safeguards for the protection of users’ personal information from unauthorised or inappropriate access. Employees, business partners and affiliates who misuse a user’s personal information are subject to disciplinary actions.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
In addition to the WTTC policies explained above, as a data subject you could, under the prevailing regulations, choose to exercise the following rights, if applicable:
Do you have questions or need to report an issue with the product or service? Get in touch with us.