The Future of Work in Travel & Tourism: The key trends shaping workforce strategies

This report from WTTC, in partnership with the Ministry of Tourism of the Kingdom of Saudi Arabia, Coraggio Group, Miles Partnership, and Hong Kong Polytechnic University, analyses the shifting employment landscape within Travel & Tourism.  

Key elements of the report include:
‍

• The challenges facing Travel & Tourism businesses now and in the coming decade, for example relating to labour supply shortages

• Trends such as changing working patterns and the growing importance of Artificial Intelligence and other technology, and sustainability

• The skillsets that are needed most and will increase in importance over the next 10 years at every tier of the Travel & Tourism sector, from executive level to operational and customer-facing roles

• Recommendations to support Travel & Tourism businesses, as well as governments and education institutions, in attracting, training and retaining our sector’s workforce over the coming decades.

WTTC’s wide-ranging research for this report includes:

• An extensive quantitative and qualitative survey of business leaders, in addition to interviews with WTTC member companies and other key Travel & Tourism stakeholders.  

• Travel & Tourism employment data projections across 20 key economies, focusing on the demand and supply of workers across high, medium and low-skill roles for the decade ahead, based on WTTC’s Economic Impact Research (EIR) and other sources.

The standalone Executive Summary can be downloaded here: The Future of Work in Travel & Tourism: The key trends shaping workforce strategies Executive Summary.